Research results

Today, accessibility to Information and Communication Technology (ICT) is essential in order for people to fully participate in society and the economy, to exercise their freedom of choice and to have an independent living.

The expanding use of accessible ICT may create new opportunities for people with disabilities in areas such as education and employment, and may reduce barriers to participation in everyday life: this includes better access to health and public services, improved employability and productivity, increased participation in social relations and networks, among others.

A potential target of 110 million Europeans could benefit from a scenario of increased eAccessibility. The mainstreaming of accessible ICT products and services represents a potential business opportunity and new market since people with disabilities and older people possess a considerable spending power.

The Study "Economic Assessment for Improving eAccessibility Services and Products", led by Technosite, focused on analysing the benefits and costs from improved eAccessibility for society as a whole and for the organisations providing ICT-based services (private companies, public administrations, NGOs, SMEs, etc.). The three technology domains covered are Web Accessibility, Digital Television and Self-Service Terminals, with a predominant focus on Web Accessibility.

The Study produced important new evidence to better inform the policy debate on eAccessibility:

Final report

The final report of the "Study on economic assessment for improving eAccessibility services and products" systematises the results of different tasks conducted (Key aspects, Causal Loop Diagrams, Surveys, Business Case Tools, Estimations and Extrapolations, Policy Recommendations and Conclusions).

Download 2012 Final report (word format)

Business Case Tools (BCTs)

The Study produced two different versions of the BCT, one intended to be used for calculating macroeconomic estimations and extrapolations (labelled as BCT Macro) and another one aimed to be used by managers willing to calculate the costs and benefits for their organisation if their website is rendered accessible (labelled as BCT Micro). The latter has a more user-friendly interface/layout, containing both quantitative and qualitative indicators, and is available for downloading together with a brief manual.

If you are considering to make your website accessible, you can download and use the Business Case Tool Micro and estimate how much it would cost you. Just enter the requested data and the tool will yield a full calculation according to your web accessibility needs, thanks to the embedded estimation procedures.

Download BCT Micro (excel format)

Download BCT Micro Manual (word format)

BCT Macro was used for estimating macroeconomic impacts, and is also available for downloading.

Download BCT Macro (excel format)

The documents have been designed with accessibility mark-up to the extent possible. If you experience any difficulties with the documents, please do not hesitate to contact us.

European Union flag"Study on Economic Assessment for Improving e-Accessibility Services and Products" is a study led by Technosite in partnership with Tech4i2, AbilityNet and NOVA, in collaboration with The Blanck Group, for the European Commission, DG Information Society and Media, Unit H.3 'ICT for inclusion'. The views expressed in the Study do not reflect the official position of the European Commission.